How WOWBOX works
|STEP 1||STEP 2||STEP 3||STEP 4|
|Choose your plan & join. Available as a subscription, one time only, or a gift.||We will pack and ship your WOWBOX to you — tracking & express shipping available soon!||Tell us what you think! Give us feedback, and earn points.||Use those points to load up on your favorite snacks & special offerings in the marketplace!|
|STEP 1||STEP 2|
|Choose your plan & join. Available as a subscription, one time only, or a gift.||We will pack and ship your WOWBOX to you — complete with tracking, so you can know where your treats are at any moment.|
|STEP 3||STEP 4|
|Give us feedback, and earn points.||Use those points to load up on your favorite snacks and special offerings in the WOWBOX marketplace!|
Why do I have two logins?
Our subscription plans requires a separate login account from the 'Gift box' and the marketplace products. But both accounts can be managed through you profile page. If you have any troubles please feel free to email us and we will be more than happy to help.
How can I check & manage my order?
This can be done in two ways:
1) Log in into your member page in the upper right corner of the official website (if you have not registered as a member of the official website, you will be asked to use the same email to register as a member). After logging in, click 'My Order.'
At this point, you will find that your order is not displayed on the page. Here you will need to click again on the "Manage Subscription" (the purple box). After that, you should be able to see your subscription order.
2) When you place an order, you will receive an order confirmation email. There will be a "Log into your account now" link at the bottom of the letter. After you click the link, you will enter the member interface of the customer portal page.
You will be asked to enter your email and they will send you a one-time code. Check your mailbox, enter this code to see your subscription plans.
If you haven’t received the code, we recommend that you check your spam folder. If you are using Gmail, it may also fall into the "Promotions" mail group.
How much is the shipping fee?
Standard shipping fee is included with your WOWBOX for most countries! For Semi-express and express shipping, an additional cost will be added depending on the destination. *Please note that some countries will charge custom fees.
When do you ship out the boxes?
The first batch of orders billed before the 15th will go out around the 22nd-23rd. Orders between the 15th to 23rd will be shipped in the last days of the month. The last batch of orders placed will be shipped on the first week of the following month.
*Delays may occur if snacks are out of stock due to restocking.
Where can I purchase a one-time box?
You can make a one-time purchase at our 'Gift' Page. You can also purchase a special gift box in that page to send it as a gift.
What payment methods are available?
We accept payment via PayPal, and all major credit cards.
What are points for?
You can earn points in various ways including subscribing and writing reviews about the treats in your WOWBOX. As you get more and more points, you can exchange them to cash rewards to use for your next purchase and at marketplace.
When is my subscription plan renewal date?
All subscription plans are automatically renewed on the 14th-15th of each month. That is because all orders created on the 14th-15th will be included in the first batch of shipment (scheduled to ship on the 22nd) for you to receive your WOWBOX faster. Please keep in mind that even if you subscribed in the last few days of the previous month, your renewal date will be on the 15th of the next month. We appreciate your understanding.
My WOWBOX arrived damaged or my items are missing.
No worries we will take care of it! Please take a picture of your WOWBOX immediately and email it to us at email@example.com
The validation of damaged items will be considered by our support management's discretion. We thank you for your understanding.
What is your refund policy?
We will refund your purchase if your box arrives heavily damaged, or if the candies have spoiled, or been taken out at the customs. We will not however, refund for missing boxes, except if they are covered by express shipping. For more info please contact us at firstname.lastname@example.org
I subscribed to a subscription plan, can I cancel at anytime?
Cancellation happens after the plan subscription period ends. For example when you cancel a 3 months plan on January, the period ends after 3 months on the billing date, March 14th. For 1 month plan, it will cancel on the next billing date on the 14th of the next month. You cannot end a subscription plan in the middle of the period. To cancel a subscription plan please login to your member page to manage your plan. For additional assistance please contact us at email@example.com
I would like to receive a free box to review for my blog/YouTube channel. Is that possible?
Please contact us at (firstname.lastname@example.org) along with a link to your blog, website, YouTube channel etc. Any additional information about your site (Twitter/FB/etc.) will also help!
Do you provide allergy information?
Yes. We provide nutrition facts information and allergy information in our 'Past Box' website page section. (At the moment we are sending this information through email until our 'Past Box' page opens.)
How are you different from other Japanese snack subscriptions?
We make sure to carefully curate each box to contain limited and special snacks that are not available in most Asian markets outside of Japan. WOWBOX includes a balanced array of new, limited, and sizable snacks sizes. We make sure not to include any filler snacks like other subscription boxes do. You will find quality Japanese snacks that are hand selected by us!
As we progress you will find some unique and artisanal snacks from local Prefectures in Japan. They are unique in taste and flavors that can only be found locally. We want to surprise you with our finds and have you along our food travels as we explore snacks in Japan.
Can I purchase past snacks?
Can I customize my box for allergies?
What happens if I'm charged customs taxes or fees?
It doesn't happen often, but please check your country’s rules and regulations for customs taxes and fees. These charges are imposed by your local government and we have no control over the import taxes that may be charged on your box. WOWBOX will not be responsible for customs taxes that your country may put on your box.
Do you have tracking number?
Yes we do provide tracking number. For an additional fee you can add-on tracking number to your WOWBOX order.
How long does it take for my box to arrive?
Our Free Standard Shipping usually takes around 3-4 weeks to arrive. Based on our experience, here are the approximate arrival time for the following countries:
- United States: 3-4 weeks
- United Kingdom: 2-3 weeks
- Australia: 2-3 weeks
- Taiwan: 5 days
- Hong Kong: 7 days
- Greece: 4 weeks
- Italy: 3-5 weeks
- New Zealand: 2 weeks
If you chose semi-express shipping it usually takes 7 to 12 days, and express shipping usually takes 3 to 6 days to arrive.
Please be aware that customs will delay your box arrival. All International items must go through customs. Each country has their own customs regulations and rules and we advise that you check your country’s customs regulation for any issues or delays. After it is cleared the box will be delivered to you by your local post office.
If you have any other questions or inquiries feel free to get in touch.