How WOWBOX works
|STEP 1||STEP 2||STEP 3||STEP 4|
|Choose your box & plan. Available as a subscription, one time only, or a gift.||We will pack and ship your WOWBOX to you — Free Express Shipping & SMS Tracking Number available!||Check email for product list & enjoy your WOWBOX.||Leave us feedback & a review to get points! Redeem points for cash!|
|STEP 1||STEP 2|
|Choose your plan & join. Available as a subscription, one time only, or a gift.||We will pack and ship your WOWBOX to you — complete with tracking, so you can know where your treats are at any moment.|
|STEP 3||STEP 4|
|Give us feedback, and earn points.||Use those points to load up on your favorite snacks and special offerings in the WOWBOX marketplace!|
How are you different from other Japanese snack subscriptions?
At WOWBOX, we care about the snacks we provide. We feel like many other Japanese subscription box services are commoditized and do not properly introduce the Japanese snacks and the culture behind it. Unlike them, we understand that there are many different categories of snacks in Japan, from functional snacks, kashiori gift types, local regional treats, artisanal confectionery, old-school dagashi snacks, traditional wagashi, and more. We take all this into consideration before strictly selecting and curating the boxes with exclusive snacks that will best fit a person’s preferences and modern lifestyle. We make sure to focus on quality and exclusivity, rather than quantity and commoditization. We hope to share the Japanese culture through food with each of our boxes, to excite your taste buds with the snacks inside, and help enhance your quality of life.
Why do I have two logins?
Our subscription plans requires a separate login account from the 'Gift box' and the marketplace products. But both accounts can be managed through you profile page. If you have any troubles please feel free to email us and we will be more than happy to help.
How can I check & manage my order?
This can be done in two ways:
1) Log in into your member page in the upper right corner of the official website (if you have not registered as a member of the official website, you will be asked to use the same email to register as a member). After logging in, click 'My Order.'
At this point, you will find that your order is not displayed on the page. Here you will need to click again on the "Manage Subscription" (the purple box). After that, you should be able to see your subscription order.
2) When you place an order, you will receive an order confirmation email. There will be a "Log into your account now" link at the bottom of the letter. After you click the link, you will enter the member interface of the customer portal page.
You will be asked to enter your email and they will send you a one-time code. Check your mailbox, enter this code to see your subscription plans.
If you haven’t received the code, we recommend that you check your spam folder. If you are using Gmail, it may also fall into the "Promotions" mail group.
How much is the shipping fee?
9/3 UPDATE: We have switched our shipping service from Japan Post to DHL Expressing Shipping. Shipping is FREE and it includes SMS tracking number.
*Please note that some countries will charge custom fees, please check your country’s rules and regulations for customs taxes and fees.
Standard shipping fee is included with your WOWBOX for most countries! For Semi-express and express shipping, an additional cost will be added depending on the destination.
When do you ship out the boxes?
Once the order period closes at the end of each month, the boxes are then prepared and shipped in the last week of the month to the 1st week of the following month. For example if the order ends on Sept 30, shipping will start from Sept. 25 to the end of the first week of October.
*Delays may occur if (1) snacks are out of stock due to restocking (2) encountering unforeseen circumstances.
*Shipping dates may change on major national holidays such as Japanese New Year (notification will be made).
Where can I purchase a one-time box?
You can make a one-time purchase at our 'Gift' Page. You can also purchase a special gift box in that page to send it as a gift.
What payment methods are available?
We accept payment via PayPal, and all major credit cards.
What are points for?
You can earn points in various ways including subscribing and writing reviews about the treats in your WOWBOX. As you get more and more points, you can exchange them to cash rewards to use for your next purchase and at marketplace.
When is my subscription plan renewal date?
All subscription plans are automatically renewed on the 14th-15th of each month. That is because all orders created on the 14th-15th will be included in the first batch of shipment (scheduled to ship on the 25nd) for you to receive your WOWBOX faster. Please keep in mind that even if you subscribed in the last few days of the previous month, your renewal date will be on the 15th of the next month. We appreciate your understanding.
What happens if I'm charged customs taxes or fees?
It doesn't happen often, but please check your country’s rules and regulations for customs taxes and fees. These charges are imposed by your local government and we have no control over the import taxes that may be charged on your box. WOWBOX will not be responsible for customs taxes that your country may put on your box.
The items in my WOWBOX is different from the product page.
Our box content is different every month. Images on product page are served as an example of what types of snacks you will receive.
When encountering out-of-stock situation, items will be substituted by product with similar value, including but not limited to Sneak Peek items.
My WOWBOX arrived damaged or my items are missing.
No worries we will take care of it! Please take a picture of your WOWBOX immediately and email it to us at firstname.lastname@example.org
The validation of damaged items will be considered by our support management's discretion. We thank you for your understanding.
What is your refund policy?
We will refund your purchase if your box arrives heavily damaged, or if the candies have spoiled, or been taken out at customs, or if your box has gone missing. For more info please contact us at email@example.com
I subscribed to a subscription plan, can I cancel at anytime?
Cancellation happens after the plan subscription period ends. For example when you cancel a 3 months plan on January, the period ends after 3 months on the billing date, March 14th. For 1 month plan, it will cancel on the next billing date on the 14th of the next month. You cannot end a subscription plan in the middle of the period. To cancel a subscription plan please login to your member page to manage your plan. For additional assistance please contact us at firstname.lastname@example.org
I would like to receive a free box to review for my blog/YouTube channel. Is that possible?
Please contact us at (email@example.com) along with a link to your blog, website, YouTube channel etc. Any additional information about your site (Twitter/FB/etc.) will also help!
Do you provide allergy information?
Yes. We provide nutrition facts information and allergy information in our 'Past Box' website page section. (At the moment we are sending this information through email until our 'Past Box' page opens.)
Can I purchase past snacks?
Do you have tracking number?
Yes our Free Express Shipping includes SMS tracking number!
How long does it take for my box to arrive?
9/3 UPDATE: We have switched to Free Express Shipping using DHL Service. This will allow us to once again ship to ALL countries! Starting from September orders, all items should take 3 to 7 business days to arrive.*
7/7 UPDATE: Due to the new restrictions made by the UPU (Universal Postal Union) setting safety rules, all shipped and shipping pending packages may encounter additional delays. Japan Post has also temporarily suspended shipments to certain countries. We apologize for the inconvenience, and thank you for your understanding as we take the next steps to better service you.
Japan Post will continue to ship to the following countries: Click to View
Before the UPU (Universal Post Union) new restrictions, usually orders would take around 3-4 weeks to arrive. Based on our experience, here are the approximate arrival time for the following countries:
- United Kingdom: 2-3 weeks
- Taiwan: 5 days
- Hong Kong: 7 days
- Greece: 4 weeks
- Italy: 3-5 weeks
- New Zealand: 2 weeks
*Please be aware that customs will delay your box arrival. All International items must go through customs. Each country has their own customs regulations and rules and we advise that you check your country’s customs regulation for any issues or delays. After it is cleared the box will be delivered to you by your local post office.
Is the package from Japan safe now?
The health and safety of our customers and our employees are of utmost importance to us. According to the US Center for Disease Control & Prevention (US CDC), coronaviruses have low survivability. The risk of the virus spreading from products or packages shipped over a period of days/weeks is very low. There is currently no evidence indicating the coronavirus is transmitted via imported goods. For more information, please visit the US CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html
If you have any other questions or inquiries feel free to get in touch.