Dear WOWBOX family, we ask that you take this time to read the updates in regards to the changes in your current plan and the reasons why we have to increase our prices.
During the maintenance mode, we spoke with Japan Post multiple times while closely monitoring the situation to find the best solution possible. We also observed that similar subscription services opted for faster shipping without tracking number, but we feel that this might cause uncertainty. We came to the conclusion that the best solution was to provide information, which is the reason why we decided to go with semi-express shipping with tracking available so subscribers like you will know where your box is even if delays occur.
*7/7 UPDATE: In addition to Korea, Canada, Singapore, Thailand, Taiwan, Hong Kong, Macao, Vietnam, Malaysia, Germany, United Kingdom, France, Iceland, and Slovenia. Japan Post have resumed shipping to the following countries.
Bosnia And Herzegovina
This means that we will also un-pause accounts and resume subscriptions for the countries above since shipping is possible now. The following will happen once we un-pause. Subscriptions will be charged on July 15th for 'August Box' as well as an additional fee for shipping cost, which we have previously stated. Please read the details below for the reason why we are upgrading the shipping method.
Shipping fee will be $7 USD for Large and $5 per box for M size. The fee will be charged at the same time as the subscription renewal on July 15th. Thank you for your understanding. If you have further questions or concerns please feel free to reach out to us at firstname.lastname@example.org
*5/19 UPDATE: Dear WOWBOX family, for those who have signed up before the month of April, we would like to apologize that the additional fee for shipping cost will increase to $7 USD per box for Large size and $5 per box for M size for the shipping method upgrade. The fee will be automatically charged in 3 days on 5/21. In April we had initially charged $4 USD, paying half of the fee, but we are no longer able to provide that service in May due to loss. We hope that you understand as we put in more effort to find other shipping solutions in June or the near future. If you have further questions or concerns please feel free to reach out to us at email@example.com
What will happen to my payment renewal for the month of April?
As you might have read in the previous update, UPU (Universal Postal Union) has placed safety rules on April 1st, causing Japan Post to temporarily suspend shipments to certain countries.
1) I am a current WOWBOX Subscriber not under the restricted countries (view list of countries):
We are upgrading the standard shipping method to semi-express for an extra cost of $4 USD per box that will be automatically billed. We are paying half of the shipping cost in order to keep the price low at your end.
This increase is necessary because under the UPU (Universal Postal Union) restrictions, Japan Post is not accepting standard shipping method due to the restricted amount of flights. They are only taking orders that are priority mail, express shipping, and semi-express shipping. In order to deliver your WOWBOX we will need to upgrade the shipping method to semi-express.
2) I am a current WOWBOX Subscriber under the restricted countries:
Unfortunately we will not be able to ship you your WOWBOX for the month of May. We will temporarily pause your subscription renewal for April and extend your subscription as we further monitor events.
Why have the prices of the box increased since April?
As mentioned above, UPU (Universal Postal Union) regulations has caused Japan Post to only accept faster shipping methods. Due to these changes we are no longer able to keep WOWBOX at it's low price point with free standard shipping. In order to keep delivering WOWBOX, we have to increase the pricing and change to a faster shipping method.
Semi-express shipping usually takes 5-10 days for a package to arrive, although because of this pandemic there have been delays, boxes are still being delivered. We have been monitoring orders shipped in March and see that semi-express shipping is the best solution for this moment because of price, safety, and tracking availability.
The price increase are applied to new subscribers only. For those who are already subscribed and have a subscription plan with us, your subscription plan remains the same with an additional $4 USD shipping cost per box.
Once again, we appreciate your understanding as we continue to monitor the situation and taking extra precautions with orders and our services. Please stay safe.
We will keep updating everyone with any important changes. If you still have any further questions or concerns please don't hesitate to contact us at firstname.lastname@example.org
Here is a special coupon code for your understanding (coupon expires on 4/30):
$5 OFF Any Large Plans [OFFMAY5]
$3 OFF Any Medium Plans [OFFMAY3]
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